We welcome your views and use them to improve our services. Customer feedback is valuable in helping us to understand your expectations of the care and services you receive, and in identifying service improvements we can make. We also welcome feedback from Volunteers and other stakeholders.

We would encourage you to discuss any of your comments and concerns with a staff member. You can also use this feedback form to let us know.

Download Feedback Form

Feedback Form (请点击这里)

You can put the completed for into the feedback boxes at all BASScare offices or you can post it to:

General Manager
Compliance, Risk and Continuous Improvement
BASScare

P.O.Box 304
Canterbury
Victoria, 3126

Should you feel that you need assistance with a complaint or that you are not satisfied with the response you received from BASScare, you can contact:

National Aged Care Advocacy Line
Phone: 1800 700 600
Email: aras@agedrights.asn.au

Dispute Settlement Centre of Victoria
Phone: 1300 372 888
Email: dscv@justice.vic.gov.au

Office of the Aged Care Quality and Safety Commission
Phone: 1800 951 822