We welcome your views and use them to improve our services. Customer feedback is valuable in helping us to understand your expectations of the care and services you receive, and in identifying service improvements we can make. We also welcome feedback from Volunteers and other stakeholders.
We would encourage you to discuss any of your comments and concerns with a staff member. You can also use this feedback form to let us know.
You can put the completed for into the feedback boxes at all BASScare offices or you can post it to:
Compliance, Risk and Continuous Improvement
Should you feel that you need assistance with a complaint or that you are not satisfied with the response you received from BASScare, you can contact:
Office of the Aged Care Quality and Safety Commission
Phone: 1800 951 822