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    It is with regret that for the safety of our clients and staff we have made a decision to temporarily close our community centres (Canterbury Centre and Marwal Centre) as well as our dementia day centre (Maranoa House) effective immediately.  This measure will assist in preventing the possible spread of the coronavirus disease.  At this time, we are not aware of any confirmed cases where a client or staff member has contracted the coronavirus disease.

    As you can appreciate this is a very uncertain time for everyone and we will re-commence our services as soon as possible. 

    For further information please visit:

    • Updated advice on social distancing

    https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

    • Travel and COVID-19 latest updates and recommendations

    https://www1.health.gov.au/internet/main/publishing.nsf/ Content/cdna-song-novel-coronavirus.htm

    • Seeking medical advice if you develop symptoms

    www.healthdirect.gov.au www.healthdirect.gov.au/coronavirus Or call the National Coronavirus Information and Triage Line 1800 020 080

    • To stay informed on latest developments

    https://www.health.gov.au/news/health-alerts/nove;-coronavirus-2019-ncov-health-alert

    Customer Feedback

    We welcome your views and use them to improve our services. Customer feedback is valuable in helping us to understand your expectations of the care and services you receive, and in identifying service improvements we can make. We also welcome feedback from Volunteers and other stakeholders.

    We would encourage you to discuss any of your comments and concerns with a staff member. You can also use this feedback form to let us know.

    Feedback Form

    Residential Services & Administration

    Faversham House (Admin Head Office)

    27 Shierlaw Ave, Canterbury Victoria 3126

    Post: PO Box 304, Canterbury Victoria 3126
    Phone: 03 8809 4000
    Fax: 03 8809 4994
    E-mail: reception@basscare.org.au

    Independent Living Units

    Phone: 03 8809 0007
    E-mail: ailu@basscare.org.au

    Social Support Services

     

    Canterbury Centre

    2 Rochester Road, Canterbury Victoria 3126

    Phone: 03 9880 4709
    Fax: 03 9888 5776
    E-mail: socialsupport@basscare.org.au

     

    Maranoa House

    10 Faversham Road, Canterbury Victoria 3126

    Phone: 03 8809 4979
    Fax: 03 9830 2866
    E-mail: maranoa@basscare.org.au

    Marwal Centre

    9 Marwal Avenue, North Balwyn Victoria 3104

    Phone: 03 9819 7194
    Fax: 03 9859 2357
    E-mail: marwal@basscare.org.au

    Meals Services

    Canterbury Centre

    2 Rochester Road, Canterbury Victoria 3126

    Phone: 03 9880 4703
    Fax: 03 9888 5776
    E-mail: mealsservice@basscare.org.au

    Services

    Phone Email
    Social Support Services 03 9880 4709 socialsupport@basscare.org.au
    Meals On Wheels 03 9880 4703 mealsservice@basscare.org.au
    Hall Hire & Catering Service
    Canterbury Centre, Canterbury 03 9880 4703 mealsservice@basscare.org.au
    Marwal Centre, North Balwyn 03 9819 7194 mealsservice@basscare.org.au
    Community Lunches
    Canterbury Centre, Canterbury 03 9880 4709 socialsupport@basscare.org.au
    Marwal Centre, North Balwyn 03 9819 7194 marwal@basscare.org.au
    Hairdressing & Podiatry Bookings
    Marwal Centre, North Balwyn 03 9819 7194 marwal@basscare.org.au
    “Conochie Cuts” Hairdressing Bookings
    Canterbury Centre, Canterbury 03 9880 4703 socialsupport@basscare.org.au
    Senior Citizens’ Club North Balwyn
    President 03 9859 8330 marwal@basscare.org.au
    Dementia Services 03 8809 4979 maranoa@basscare.org.au
    Volunteering 03 8809 0010 volunteers@basscare.org.au