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We welcome reflections from residents, families, volunteers and friends in our wider community. Speak with a staff member directly, or if you prefer, use our online feedback form — available in both English and Chinese.
Feedback can include compliments, suggestions and complaints. We welcome them all. There are several ways you can provide feedback to BASSCARE.
Speak with us directly: We would encourage you to discuss any of your comments and concerns with a staff member.
Feedback Form: Feedback forms are readily available at reception. Once completed, simply place them in the feedback boxes located onsite. Our reception team can assist you in locating the feedback box.
Via Email or Phone: You can also send us your feedback via email feedback@basscare.org.au. We will ensure your message is directed to the appropriate team for prompt attention.
Online Feedback Submission: Follow the link to provide your feedback.
General Manager
Compliance, Risk and Continuous Improvement
BASSCARE
P.O. Box 304
Canterbury, Victoria, 3126
BASSCARE does not tolerate improper conduct by employees, Board members, contractors or volunteers, and is committed to protecting and supporting those who disclose improper conduct. If you think BASSCARE or an individual has not followed the aged care laws, you will be protected under the new Aged Care Act if you make a whistle-blower disclosure. This is to make sure older people, people who are close to them, and aged care workers can report information without fear that they will be punished or treated unfairly.
The new whistleblower framework protects:
- You from punishment, unfair treatment, threats and victimisation
- Your identity – except in limited circumstances or with your consent.
BASSCARE has a whistleblower policy and procedure that details how you can make a whistleblower disclosure and to whom.
Would you like more information? Watch Whistleblower protections in aged care | Australian Government Department of Health, Disability and Ageing
People can make the report in person, over the phone or in writing. The report can also be made anonymously.
General Manager
Compliance, Risk and Continuous Improvement
BASSCARE
P.O. Box 304
Canterbury, Victoria 3126
