Faversham House Residential Aged Care Facility

Faversham House provides Respite and Permanent residential accommodation. Surrounded by delightful landscaped gardens our facility embraces the local ambience of the community.

Due to the current state of the Covid-19 outbreak in Victoria. We believe that continuing to allow visitors to see residents and residents to attend public outings, assessed against the risk of transmission of the virus to a resident, is now unacceptable.

On that basis we have ceased visitor access and resident public outings from 5pm 16th March until further notice.

This follows the decision made yesterday to close all BASScare social services including the Canterbury Centre, Maranoa House and Marwal Centre. BASScare will continue to provide Meals on Wheels services for the time being. We have also closed the kitchen at Canterbury Centre and all meals are now being prepared from the Faversham House Kitchen.

We understand that this decision has a significant impact on the social wellbeing of our residents and the decision has not been taken lightly. We believe that their physical health is our primary concern at this time and that we can reduce the social impact with careful planning and innovative ideas.

We understand that there will be unique circumstances, for example a resident receiving palliative care, where some flexibility will be required. This will be addressed for each individual case.

We appreciate how unsettling these changes will be for everyone concerned and will do our best to make life at Faversham House as normal as possible. We will continue to update our residents and their families as the situation evolves. We appreciate your cooperation.

On that basis we have ceased visitor access and resident public outings from 5pm 16th March until further notice.

Faversham House is designed to complement and enhance the existing neighbourhood streetscape, creating a very welcoming, home like atmosphere. Built in 2006 and expanded in 2012, Faversham House consists of a number of residential domains, featuring intimate dining and living areas, equipped with a cosy fire place.

These tranquil domains are further complimented with direct access to outdoor recreation and splendid garden surrounds. Our resident lodgings strongly focus on personalisation and comfort, providing close proximity to an allocated carer’s station.

A welcoming and nurturing environment

The safety, dignity, comfort and companionship of our residents is paramount. We are a proud approved provider of Residential Aged Care that allows residents, family, representatives and friends to feel assured, knowing that qualified and supportive staff are always on duty.

As a provider of Aging in Place, we offer a consultative approach, ensuring that all our residents receive the appropriate individualised level of care in accordance to their progressive care requirements.

Here’s what Faversham House has to offer:

Faversham House Accommodation

  • ageing in place
  • 165 Single rooms with en-suite
  • 10* Superior rooms with en-suite. *Superior rooms are a larger room suitable for single occupancy
  • All rooms offer individual heating and cooling
  • All rooms provide access points for Phone, Television, Foxtel and Wi-Fi* network connection. *Guest Wi-Fi connection available upon request
  • All rooms are equipped with a suitable bed, lockable drawer and over bed table

Faversham House On-Site Facilities

  • Onsite car parking including, undercover parking, disabled parking spaces and sheltered pick up and drop off areas
  • Multiple activity and function rooms
  • Private dining and special function rooms available
  • Spacious outdoor balconies
  • Large garden area with sheltered seating and water features
  • Outdoor recreation consisting of putting green, miniature bowls and remote control car circuit track
  • An embraced animal husbandry program both indoor and outside
  • Hairdressing salon and beauty therapy room
  • Therapy and private consulting suite

Care and Support

All BASScare staff are carefully selected and highly skilled and experienced in Aged Care. The facility has 6 units, with an in-charge Manager for each unit. A Registered Nurse Division One is in attendance at all times, with a team of Division Two Nurses and Personal Care attendants to assist. We maintain very high staffing ratios and rarely use agency staff.

Specialist and Allied Health Services

  • Respite Care
  • Dementia Specific Unit
  • Palliative Care
  • Physiotherapy, Speech Therapy, Specialist Dentist
  • Podiatrist, Dietician, Wound Consultant, Optometrist
  • Geriatrician
  • Psychologist / Psychiatrist


The Lifestyle team delivers an extensive Lifestyle Program. They provide a wide variety of activities to meet individual interests, cultural backgrounds, social, emotional and physical abilities.

Continued participation in the community is encouraged through volunteers, visits by schools, church and library services, as well as opportunities for bus outings.


Ministers from Catholic, Anglican and Uniting churches visit Faversham House to conduct regular services.


Faversham House has “state-of-the-art” kitchen facilities with all meals prepared and cooked on site. A balanced and varied menu is provided, with a focus on fresh food and home style cooking. Our residents are invited to participate in menu planning, whilst family and friends are welcome to join residents for a meal. A private dining room is also available for small functions.

  • Chef and Food Manager on-site
  • our menu planning is in consultation with a dietician
  • regular menu meetings are conducted with staff and residents
  • we cater to cultural and religious needs

Dementia Specific Unit

Faversham House has an “Assisted Memory Unit” which provides for dementia specific care. It has its own specifically designed secure garden area and an an activity lounge designed specifically for this area of need. We have appropriate and tailored lifestyle programs which run each day in the Unit.


An active continuous improvement management system is in place. The Aged Care Quality Council’s continuous ongoing audit program ensures Faversham House is externally and independently assessed.


  • walking distance to Canterbury and Chatham stations
  • walking distance to Maling Road Shops
  • on-site parking, open and undercover, 3 disabled bays

Stay up-to-date on the Faversham Refurbishment


BASScare is a Commonwealth Government approved Residential Aged Care Provider. At BASScare we understand that moving to a supported residence is a difficult decision. Prospective residents and their families are most welcome to make an appointment to visit and inspect the facilities at Faversham House.

Entry is subject to eligibility based on care needs as determined by the Aged Care Assessment Service (A.C.A.S.). Referral to this service can be made by a local medical practitioner.

If you are on our waiting list, please contact us every month to keep us informed of your intention to remain on the list. Forms will be destroyed in a confidential manner if no contact is made.

Faversham House
27 Shierlaw Ave
Canterbury Victoria 3126

Admission Enquiries

If you would like more information please contact our Admission Officer

  • phone: 03 8809 4901
  • email: admissions@basscare.org.au

Download a copy of the Financial Information Statement giving an overview of accommodation payment fees.

Download a copy of the Permanent Residential Aged Care Request for a Combined Assets and Income Assessment Form. This form is to be completed by people wishing to have an assets assessment for the purpose of entering permanent residential aged care.

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