The Concierge is responsible for ensuring that a high standard of customer service is delivered. The role has significant interaction with key stakeholders, residents, families, contractors and staff.  Do you love customers, then this role is for you.

Some of the task our concierge staff may undertake include (but are not limited to):

Assisting residents with enquiries – Respond to and resolve a wide range of resident enquiries. When residents have an issue with their apartment, difficulties working equipment, or have a question regarding services, the concierge deals with these and ensures they are resolved quickly and efficiently.

Book reservations and services – Assist residents to make bookings and reservations for the full suite of Morgan Glen Iris services, programs and activities. Respond to all special requests, ensuring that they are actioned and followed up to ensure an outstanding resident experience.

Providing individualised support to residents – Provide a range of support services to our residents, based on the resident’s individual needs. Support services may include apartment cleaning, showering supervision, showering and clothing assistance, and other activities of daily living.

Respond to call requests – Personal Care Assistants respond quickly and accurately to requests for assistance from residents, using the VitalCare Nurse-on-call system.

Village safety and security – Monitor and maintain village safety and security by reporting vehicles and safety hazards, unauthorized personnel, or potential security problems to the Village Manager.

Common area cleaning  Assist our cleaning team to maintain a high-level of cleanliness across all common areas. This may include spot-cleaning, vacuuming, dusting and sanitizing of high-touch areas in the village, amongst other duties as required.

Contribute to lifestyle and community programs – Gather, summarise and provide information to residents about local services and amenities, including special events and activities.

About you

  • 3+ years’ experience as a personal care attendant, disability support worker or equivalent. Ideally, you’ll have experience working in an ‘in-charge’ role of a retirement village or aged care home. Completion of Certificate IV in Aged Care, including CHCCS303A: Provide Physical Assistance with Medication is preferred.
  • Technology is at the core of what we do here. You’ll be comfortable using the Microsoft Office suite, as well as CRMs and other business applications to get the job done.
  • Job variety is exciting for you. You’re just as happy to be answering phone calls and accepting deliveries, as you are pouring our residents their next glass of wine, or picking up the vacuum to keep the place looking its best.
  • Picking up new concepts, policies and procedures is easy for you. You’re able to understand a policy and then explain how it works to different people in a way that is easy to understand.
  • You’re enthusiastic and passionate about finding new and innovative ways of doing things. You have great problem solving skills, you’re comfortable working with change, and aren’t easily flustered as the enquiries and requests for support come flying in.
  • You’re a great communicator. Whether it’s face-to-face, email, letters or on the phone, you can clearly and concisely explain complex concepts to a diverse range of people.
  • You’ll have a full driver’s license. A police check, first aid and CPR qualifications and Responsible Service of Alcohol (RSA) are all advantageousbut if you don’t have them, we can help you if you join the team.

Salary and Benefits

  • Access to our generous Not for Profit salary packaging (increase your take-home pay by packaging up to $15,900 of your annual salary plus further Meals and Entertainment benefits)
  • Access to on-going training and development 
  • Access to our Employee Assist Program (EAP)
  • Free onsite parking 
  • Access to our recognition and reward program
  • Quarterly social functions 
  • Supportive and inclusive team environment 
  • Free Uniform

Hours of work

9 day fortnight, Permanent roster, immediate start

Saturday, Sundays and Mondays, 6:45am-3:00pm 

Tuesdays, 2:45pm-10:00pm 

Every second Wednesday, 2:45-10:00pm

How to apply

Send your CV and cover letter stating why you are a perfect fit for this position to HR@basscare.org.au.

BASScare would like to thank you for taking the time to submit your application.